CLAIR AI Agents – Intelligent support directly in SAP

From chatbot to AI agent

While classic chatbots provide simple answers, CLAIR AI agents work with real cognitive intelligence.

They understand processes, roles and the company context – and support users directly within SAP S/4HANA.
Instead of just reacting to keywords, they interpret the intention behind a query, access relevant SAP data and initiate specific actions.

The result: a digital assistant that not only speaks, but also acts.

 

Cognitive logic & process intelligence

CLAIR AI agents are based on the platform architecture of the SAP Business Technology Platform (BTP).
There, they combine semantic language processing, business logic and workflow automation.
This allows them to:

• Recognize business processes – e.g. an order, invoice or approval,

• suggest suitable actions – e.g. “Display order” or “Check document”,

• automatically trigger workflows – e.g. via SAP Build Process Automation or BTP Event Mesh.

This creates a new form of interaction with SAP: natural, intuitive and intelligent.

Four core functions – one intelligent system

React – Situation Handling

AI agents recognize exceptional situations in real time and inform the responsible persons based on the context.
Example: If a delivery is delayed, the agent generates a recommendation for action – such as adjusting the requirements plan or informing the supplier.
This creates decision-making processes instead of static lists.

Optimize – Learning & Improvement

Every interaction flows into the learning process.
The AI agents analyze patterns and continuously improve their suggestions – similar to an experienced colleague who learns with every case.
This not only increases response quality, but also the efficiency of future processes.

Interact – Conversational AI in the SAP context

The AI Agent is embedded directly in SAP applications.
Users can ask questions in natural language such as:
“Show me all open orders over 10,000 euros.”
or
“Create a requirement request for IT accessories.”
CLAIR understands the intention, retrieves the required data and executes the action in the background.
This makes the SAP system dialog-capable – without the need for additional training.

Execute – Intelligent automation

The greatest strength of CLAIR AI agents lies in the combination of dialog and automation.
A process can be started directly from a conversation:
– create an order,
– issue an authorization,
– check or book an invoice.
This eliminates the need to manually navigate through masks – CLAIR transforms speech into action.

 

Growth at low cost

The combination of AI agents and automation creates a scalable digital workforce:

• Routine activities are automated,

• Employees gain time for value-adding tasks,

• Processes become faster, safer and more cost-efficient.

Companies achieve growth without expanding their teams – growth at low cost.

 

Better user experience

AI agents make working in SAP easier and more pleasant.
They guide you through complex processes, provide assistance in the event of errors and deliver recommendations for action at the right moment.
This not only increases efficiency, but also user satisfaction.

 

Intelligent automation in the SAP core

CLAIR AI agents use the full power of SAP BTP Services – from SAP AI Core to SAP Integration Suite and SAP Workflow Management.
They act directly within the SAP processes and ensure that every action remains documented, verifiable and traceable.
In this way, intelligence becomes part of the system – not just an add-on.

 

Conclusion: The next step in digital interaction

With CLAIR AI agents, the user experience in SAP evolves from operation to collaboration.
People and systems communicate at eye level – linguistically, logically and process-oriented.
This creates transparency, efficiency and a completely new quality in day-to-day work with SAP.

 

CLAIR Documents – AI-supported document processing on the SAP Business Technology Platform

Intelligent automation for SAP Procurement

CLAIR Documents is conarum’s AI-based solution for the automated processing of supplier documents in SAP S/4HANA.
It uses the power of the SAP Business Technology Platform (BTP) to automatically capture and understand invoices, order confirmations and delivery bills and transfer them to the SAP process.
What used to require manual data entry, time-consuming checks and media disruptions is now handled by artificial intelligence – securely, comprehensibly and complian

AI-powered OCR: automation with cognitive logic

At the heart of CLAIR Documents is AI-supported OCR (Optical Character Recognition), which goes far beyond traditional text recognition.
It analyzes layout, context and semantic structures in order to precisely extract relevant information such as order numbers, amounts, payment terms or supplier data.
Machine learning continuously improves recognition performance – each document contributes to making the solution even more accurate.

The result is a system that thinks for itself and optimizes itself – an important step towards cognitive logic & AI for reasoning.

 

 

Intelligent mapping: from data to processes

After recognition, intelligent mapping to the correct SAP fields takes place.
CLAIR Documents uses business logic, customizing data and reference tables to automatically enter the extracted information where it is needed in the process.
Errors due to manual entries or incorrectly assigned fields are now a thing of the past.

Integration into SAP S/4HANA is complete and bidirectional – all data flows directly into existing workflows, validations and booking steps.

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Self-learning: getting better with every document

CLAIR Documents learns with every interaction.
If a user corrects a field assignment or confirms a new document template, this information automatically flows back into the learning model.
The system recognizes the underlying patterns and automatically avoids similar errors in future.
This creates a cycle of experience and improvement – a learning automation system that adapts to real processes.

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SAP AI integration on the Business Technology Platform

CLAIR Documents is based entirely on the SAP Business Technology Platform and uses its native services:

• SAP AI Core for training and executing AI models,

• SAP Document Information Extraction for precise text and layout analysis,

• SAP Integration Suite for the connection to SAP S/4HANA,

• SAP Workflow Management and SAP Event Mesh for automated, event-driven processes.

The architecture is cloud-native, scalable and secure.
Authentication and authorizations are carried out via SAP Identity Services, all data remains within the SAP landscape – without external caching.
This guarantees data protection, traceability and compliance in accordance with European standards

A digital end-to-end process

The automated process with CLAIR Documents follows a clearly structured procedure:

1. Upload the documents
   Incoming PDF or image files are automatically imported by drag & drop, e-mail or via a BTP service.

2. Automatic detection and mapping
   The AI recognizes fields such as invoice number, amount or supplier and assigns them to the appropriate SAP field structures.

3. Testing and confirmation in CLAIR
   Users check the extracted data and confirm it with a click – the system continues to learn.

4. Design creation in SAP S/4HANA
   A draft is automatically generated, e.g. for a supplier invoice, complete with all relevant posting information.

5. Three-Way Matching
   Order, goods receipt or invoice are automatically compared. Deviations are recognized immediately and marked as exceptions.

6. Authorization and booking
   The release is triggered via SAP Situation Handling or workflows; the automatic posting is then made in the main system.

The result: an end-to-end digital process chain in the Procure to Pay area from incoming mail to the posted invoice – fast, secure and error-free.

 

Added value for specialist departments and IT

For specialist areas:

• Significantly less manual effort required for document processing

• Better data quality through intelligent field mapping

• Transparent processes with real-time status

• Shorter throughput times and faster approvals

For IT and process managers:

• Cloud-native provision on the SAP BTP

• Minimal integration effort in existing SAP systems

• Expandability via low-code/pro-code scenarios

• Complete traceability for audits and compliance

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Technological basis: SAP BTP Services at a glance

• SAP AI Core / AI Launchpad: Provision and management of machine learning models.

• SAP Document Information Extraction Service: OCR analysis and structured data recognition.

• SAP Integration Suite: Standardized interfaces to SAP S/4HANA and SAP SuccessFactors.

• SAP Workflow Management: Creation and control of individual release processes.

• SAP Build Apps & Build Process Automation: Extensions and customizations with low-code.

• SAP Launchpad Service: Standardized user interface in Fiori design.

Thanks to this architecture, CLAIR Documents remains completely within the SAP ecosystem – modular, secure and future-proof.

Security, compliance and sustainability

Data processing takes place exclusively on certified SAP BTP resources.
Digital archiving reduces paper consumption and transportation costs – a contribution to ecological and economic sustainability.
At the same time, automated recording improves traceability in the context of audits, supplier audits and internal quality checks.

Strategic benefits for companies

CLAIR Documents creates measurable added value in several ways:

• Cost savings: Reduction of manual activities and process times.

• Increased efficiency: Higher processing volumes without increasing personnel.

• Quality: Standardized, verified database for all procurement processes.

• Employee satisfaction: Elimination of monotonous input activities in favor of value-adding tasks.

• Transparency: Real-time insight into current documents and workflows.

Companies are thus creating the basis for a scalable, AI-supported procurement organization.

 

Conclusion: AI and SAP BTP as a success factor

CLAIR Documents combines the innovative power of artificial intelligence with the stability of the SAP Business Technology Platform.
The solution automates document-based processes without relinquishing control.
It brings intelligence directly into the day-to-day work of purchasing, accounting and shared service centers – comprehensible, understandable and secure.

With CLAIR Documents, companies transform their inbox into a digital data stream – and create the basis for a new generation of intelligent SAP processes.